Thank you for shopping with us at Vuhala. You may request a return or exchange within 14 days of receiving your order.

Refund Conditions

To qualify for a refund, items must be in new, unused condition and returned with all original tags and packaging intact.

Refund Rejection Conditions

• We reserve the right to reject refund claims in the following situations:
• The item is damaged, worn, or not in its original condition.
• The product is returned without its original tags or packaging.
• Return request is made after the 14-day period.
• The item was purchased during a clearance or promotional sale and was marked as final sale or non-returnable.

How to Initiate a Return

To initiate a return or exchange, please email us at [email protected] within 14 days of receiving your order. Please include your order number, reason for return or exchange, and any relevant details.

Return Instructions

Once your return request is approved, you will receive shipping instructions and a return authorization from our customer support team. Please securely pack the item in its original packaging with all tags and attachments.

Return Address

• Vietnam: 11 Nguyen Dang Tuan, Nam Sach, Dong Hoi, Quang Binh 47000, Vietnam
• United States: 1100 E Parkway S, Memphis, TN 38114, United States

Refund Process

Upon receiving your return, our team will inspect the item to ensure it meets our return criteria. If approved, your refund or exchange will be processed promptly.

Contact Us

If you have any questions or need further assistance, please contact us at [email protected].